How do I get in touch with your Customer Care Team?
Our Customer Care Team is always happy to help.
Call or WhatsApp us on +91-99999-05949 every day from 10:00AM to 7:00PM [IST] or email us on firstname.lastname@example.org
When will the Customer Care Team respond to my query?
Our Customer Care Team will get in touch with you within 24 hours to help you resolve your query.
SHIPPING & DELIVERY
What are the shipping charges?
We offer FREE SHIPPING for all orders in India.
Please note, currently we do not ship outside India.
Can I change the shipping address of the order?
Yes, you can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team at the earliest.
When will my order be delivered?
We take around 5 to 7 business days to deliver an order.
Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.
I am based out of India and want to place an order for delivery in India. Can I do that?
Yes, you can have your order delivered to India by placing it from anywhere in the world. Please ensure you enter the correct PIN code in the shipping address.
Can I book an order for delivery to more than one address?
No. You will need to place separate orders for different shipping addresses.
What if I am not available when the order is delivered?
As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.
Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver order at the given shipping address, failing which the order will be sent back to our warehouse facility in Delhi. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.
Is there a limit to the quantity that I can order?
No, there’s no limit. Shop your heart out!
How can I track my order?
You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real time!
Alternatively, you can also log in to holisticimpex.biz and visit the ‘My Account’ section to know your order status.
Can I cancel my order?
Yes! You can cancel your order only before the product has been shipped. All you have to do is get in touch with our Customer Care Team at the earliest, and they will help you out.
What do I do if my order is received in a damaged condition?
If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.
What happens if the wrong product was delivered to me?
In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery.
They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.
RETURNS & EXCHANGES
What is your Return policy?
We want you to love what you purchase, but if something isn’t right do let us know.
In the unlikely event that something you ordered from holisticimpex.biz is damaged or defective, or if product delivered is different from what you had expected in style, you may return the product. Please ensure the product is unused and in the same condition as you received it with original invoice, and preferably in its original packaging. Please return the product within 7 days from the date on which your order was delivered and courier it to the following address:
Holistic Impex Private Limited
E-248/6, G. FLOOR(FRONT)
ABUL FAZAL ENCLAVE PART-II
SHAHEEN BAGH, JAMIA NAGAR, NEWS DELHI-110025
Contact Number: +91-99999-05949
Furthermore, all returns are subject to quality check at our end. Once the return is confirmed, you will be offered an exchange or refund as per the eligibility of your order. In the case of a refund, the amount will be credited to your account within 7 business days.
Am I eligible for a refund?
A refund is offered only on merchandise sold at maximum retail price, without any discount.
In special cases, a refund is provided irrespective of the type of purchase when:
- The order is cancelled prior to dispatch due to unavailability.
- The product is returned due to a quality defect or damage during transit.
As soon as your order return or cancellation is confirmed, the refund amount is credited to your initial payment account within 7 working days.
Can I return and exchange my order?
Yes, you can avail exchange on all orders brought on holisticimpex.biz, once your return is received with us. You can exchange for different style in same merchandise as returned, or an entirely new merchandise of value equal or higher than value of returned merchandise. In case you are unable to make exchange selection right away, you can opt for an online credit coupon of returned merchandise value.
Do you offer reverse pick-up?
No, we do not offer reverse order pick-up. Any return is to be shipped by you on your own responsibility. Please share courier name and tracking number with us once you have dispatched the product in order to confirm receipt at our end.
PAYMENT & SECURITY
What are the online payment options available on your website?
We accept all Credit/Debit cards and Internet banking service of all major banks. For special cases, we allow bank deposit (NEFT / cash deposit) of order amount prior to order confirmation. Please contact our Customer Care Team to know more.
Do you provide Cash on Delivery (COD) service?
No, we do not provide Cash on Delivery services.
How do I report any suspicious activity during payment?
Please abort the transaction and inform our Customer Care Team immediately. You may also want to contact your bank and reassure safety of your account.
What happens if my credit/debit card has been compromised while making a payment online?
We do not store/retain any of your credit card information. If you suspect that your information has been compromised, please get in touch with your bank immediately.